Terms of Service

These terms describe general conditions for using GO SKYRA's customer support channels and requesting information about our travel and visa services.

Information and quotations

Information provided through our website, messaging channels or AI assistant is general guidance. Visa requirements, government charges, availability, timelines and quotations may change. Confirm current details with an authorized GO SKYRA representative before paying or making travel commitments.

Visa decisions

Visa decisions are made solely by the relevant embassy, consulate or immigration authority. GO SKYRA cannot guarantee visa approval, entry permission or a specific processing time.

Service and payment terms

Any applicable service fees, payment terms, cancellation rules and refund conditions should be disclosed and agreed upon before processing begins. Government and third-party fees may follow separate rules. Customer rights under applicable law remain unaffected.

Customer responsibilities

Customers are responsible for providing accurate, authentic and complete information and documents. Do not send passwords, one-time passwords (OTPs), or payment card security details through chat.

Third-party services

Airlines, hotels, tour operators, payment processors and government agencies may apply their own conditions and policies.

Contact

GO SKYRA, 158/159 BB Road, Platinum Tower (1st Floor), Golachipa Mor, Chashara, Narayanganj-1400, Bangladesh.
WhatsApp: 01800006644